I got ripped off by someone. What can I do?

Short Answer

If you were scammed or tricked you may not be able to get your money back. It depends on who tricked you. The links below help you work out what to do or call a legal service to get help.

Have a look at the Scamwatch website: https://www.scamwatch.gov.au/

More info

What do I need to know if I am buying something secondhand?

Short Answer

Make sure the thing (product) is safe, and get any safety instructions -especially for baby products. If you are buying from a private seller, you don’t have the same rights (protection) as when you buy from a shop.

Call NT Consumer Affairs on 1800 019 319.

More info

Someone hassled me to buy/sign something I don’t want. What can I do?

Short Answer

It depends where and when you buy the thing or sign the papers. If it was unsolicited (the seller came to you), then you may have a ‘cooling-off’ period. The law gives you time to change your mind. If you buy something in a shop – there is no cooling off period.

Call NT Consumer Affairs on 1800 019 319 for help.

More info

I bought something from overseas, but it did not come yet. What can I do?

Short Answer

The first step is to talk with the company. Normally you can do this through ebay or by email. Overseas companies must follow the Australian Consumer Law and give you what you paid for. If a company asks for extra money for something like ‘customs fees’, it might be a scam.

Call NT Consumer Affairs on 1800 019 319.

More info

Skip to content