Take the item back to the shop with your receipt and ask them for a replacement, repair, or refund.

The first step is to talk with the company. Normally you can do this through ebay or by email.
Overseas companies must follow the Australian Consumer Law and give you what you paid for.
If a company asks for extra money for something like ‘customs fees’, it might be a scam.

Call NT Consumer Affairs on 1800 019 319.

The thing (product) that you bought must be the same as the thing on the website. It must be the same as the photo on the website.

Call NT Consumer Affairs on 1800 019 319.

Talk to the company and tell them why you want to stop paying their bills. If you can't fix the problem with the company, talk to the Telecommunications Industry Ombudsman.

It depends where and when you buy the thing or sign the papers. If it was unsolicited (the seller came to you), then you may have a 'cooling-off' period. The law gives you time to change your mind. If you buy something in a shop - there is no cooling off period.

Call NT Consumer Affairs on 1800 019 319 for help.

Superannuation (super) is your money. Your employer has to pay money to a super company where it's saved for you until you retire from work.

You can ask your employer what super company you are with. You can also call the ATO to find out.

Then you can talk to your super company and ask them how much money is in your account.

When you turn 65 or reach preservation age.

Put a sign or sticker on your door or house that says ‘Do not knock’.
When you do this, sales people are not allowed to knock.

Call NT Consumer Affairs on 1800 019 319.

Make sure the thing (product) is safe, and get any safety instructions -especially for baby products.
If you are buying from a private seller, you don’t have the same rights (protection) as when you buy from a shop.

Call NT Consumer Affairs on 1800 019 319.

Renting something may look cheaper but it can cost more than buying it. If you have signed a contract you might not be able to get out of it.

You can tell them to stop calling you and tell them not to call again.
You can also sign up to the ‘Do Not Call’ register.
This stops most businesses from calling you but does not stop charities from calling you.
you can find the 'Do Not Call' website here: https://www.donotcall.gov.au.

If you think that you might not be getting a good deal, you don't have to agree. You can leave or ask them to go away. If you agree you have 7 days to change your mind.

If you were scammed or tricked you may not be able to get your money back. It depends on who tricked you. The links below help you work out what to do or call a legal service to get help.

Have a look at the Scamwatch website: https://www.scamwatch.gov.au/

This might be a scam, be very careful. Someone might be pretending to be your friend. Don’t give them any money. Check with your friend on the phone or in person. Ask other trusted friends if they know what is happening.

Look at the Scamwatch website: https://www.scamwatch.gov.au/

You can ask your relative's super company to pay some or all of their super to you. The super company will decide who gets the money.

Sometimes people pretend to be your friend to get money from you. If you lend money to someone you met online, it could be a scam.

This could be a scam. Do not send any information. The bank, government or Centrelink will never send you an email that asks you for your personal information.

Call NT Consumer Affairs for help on 1800 019 319.

Talk to your bank straight away. They can help you find out where the money has gone.

This sounds like a scam. If you think you have given your details to a scammer, contact your bank straight away.

Talk to a financial counsellor or a lawyer.

When you sign a contract it is hard to cancel it. You should get help from a lawyer.