You can ask your relative's super company to pay some or all of their super to you. The super company will decide who gets the money.
Each super company has its own process for paying super after someone dies. You should tell the super company that your relative has died.
The super company will send forms to the family so they can apply for the super. They will ask for ID and a copy of the death certificate. You might have to pay for copies of ID or the death certificate.
Once they get all the forms, the super company will decide who gets the money.
Ask the super company if there was any insurance on the account.
Talk to a financial counsellor for help by calling 1800 007 007, or online here.
You can also talk to a lawyer.
You can make a complaint about your super company if you disagree with their decision. Call the Superannuation Complaints Tribunal (SCT) on 1300 884 114.
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Who Can Help? (Service Providers)
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| Super death benefits
This web page explains what happens to super when someone dies. |
| Manage your super: After death
This web page talks about what happens with your super after you die. |
| Death benefits
This web page explains what a death benefits is. |
| Online complaint – Superannuation Complaints Tribunal
You can use this form to make a complaint about your superannuation company. |
| Super and us mob
This booklet helps you understand super and how to get the most out of it for you and your family. |
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Dealing with family pressure about money
Uncle Charlie is about to receive a big payment. See how he deals with pressure from his family and friends to give them money.
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This diagram shows you the process of making a complaint to the Superannuation Complaints Tribunal.
Click here to view Lifecycle of a complaintGlossary: What these words mean
| death certificate | A paper signed by a doctor that tells why, when, and where a person died. |
| death benefit | Super that is paid after a person dies. |
| Superannuation Complaints Tribunal (SCT) | The SCT helps with complaints about super. |
| super company | A company that manages super accounts for lots of people. |
| superannuation | Superannuation (super) is money your employer has to pay to a special account, where it is saved for you until you reach a certain age. |
| insurance | A way to protect people from losing money. You pay money to a company and if something happens—like an accident or injury—they pay for the costs. |