Something is broken in my house. Who should fix it?

Who pays to fix something depends on who broke it and how.

When you move in: 

• When you move into a new rental place it is important to check if anything is broken.
• Your landlord must make sure your house is in good condition.
• Your landlord or agent should give you a condition report  within 3 business days after you move in or get the keys.
• Check If anything is broken or does not work. Write it down on the condition report and give it to the landlord in the next 5 business days after you got the condition report.
• If you can, take pictures of anything that is broken or dirty when you move in. This shows it was not your fault so you don’t have to pay for that later.

When something breaks:

• If anyone (you or your visitor) breaks something on purpose, you may need to pay to fix it. For example, if a visitor gets angry and throws a rock through a window.
• If anyone breaks something by accident, tell your landlord or agent what is broken and they will pay to fix it.
• If something stops working or gets broken, but not by you or your visitor, your landlord must fix it.
• When you tell your landlord or agent about house problems write it down and give it to them. Keep a copy for yourself too.

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