I bought something online but it wasn’t what I expected. Can I get my money back? If you just changed your mind, you cannot get your money back. You can get your money back if the thing is not the same as the ad.
I bought something but it doesn’t work. What do I do? The law says that if you buy something and it breaks, doesn’t work properly, or doesn’t do what it is supposed to, you can take it back to the shop for a replacement, repair, or refund. You can also call NT Consumer Affairs on 1800 019 319.
Shopping Laws This page gives information about your rights when purchasing goods second-hand or used.
QLD: Second-hand doesn’t have to mean second-rate safety This web page shows the danger of buying second hand products that may be unsafe.
1800 019 343