Second Hand Items- Refunds

This web page talks about your rights (protections) when you buy second hand items.

Buying froma Private Seller Online

This web page talks about your rights (protections) when you buy something from a private seller online (new or used)

Markets and Pawnbrokers

This web page tells you about your rights (protections) when you buy things from markets, garage sales and second hand dealers.

How the Ombudsman can help with complaints

This brochure talks about the TIO (Telecommunications Industry Ombudsman) and it can help with complaints  

Internet shopping explained

What the law says about shopping online