Take the item back to the shop with your receipt and ask them for a replacement, repair, or refund.
The law says that if you buy something and it breaks, doesn’t work properly, or doesn’t do what it is supposed to, you can take it back to the shop for a replacement, repair, or refund.
You can also call NT Consumer Affairs on 1800 019 319.
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Who Can Help? (Service Providers)
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Helpline |
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| Your rights when you buy something (ReadSpeaker)
This Easy English (ReadSpeaker) guide explains your consumer rights and the steps you can take to resolve problems. |
| Your Shopping Rights
This factsheet tells you about your rights when you buy a product. It gives examples of situations when you can ask for a refund, repair, or replacement. |
| Refunds
This factsheet tells you when a you can get a refund. |
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The Cut Off
This video talks about how to make sure you get what you paid for.
Bring back the boom box (Yolgnu Matha)
A video showing the process of returning broken or not working products.
Smart shopping with Casey and Reece
This is a video about consumer rights for consumers with disability.
Indigenous consumer rights
This video explains the rights Indigenous consumers have under Australian Consumer Law.
Returning Goods
This video explains your rights when returning goods.
My Consumer Rights – Shopping Refunds
This film tells you when a consumer can get a refund.
Faulty Fashion? Use your Rights
This video is about your rights when you buy something on sale.
How to return an ebay item for a refund
This video explains how to return an item bought on ebay and how much time you have to do this.
My Consumer Rights – Guarantees and Warranties
This is a video about guarantees and warranties under Australian consumer law.
My Shopping Rights
Find out about the laws buying something, and about when something must be fixed or refunded
Consumer Rights – 6 Simple Rules
6 simple rules when buying goods, services and ‘consumer guarantees.’
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This Easy English (Arabic) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Arabic)This Easy English (Vietnamese) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Vietnamese)This Easy English (Tagalog) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Tagalog)This Easy English (Spanish) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Spanish)This Easy English (Italian) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Italian)This Easy English (Hindi) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Hindi)This Easy English (Greek) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Greek)This Easy English (Chinese simplified) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Chinese simplified)This Easy English guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy somethingThis interactive quiz helps you decide how to solve a consumer rights problem.
Click here to view ACCC – Resolve a Problem QuizGlossary: What these words mean
| exceptions | An exception is something that does not follow the general rule. For example, you may not park your car in some places EXCEPT after 6pm. |
| unsolicited consumer agreement | When someone tries to sell you something that you haven’t asked for and you agree to buy it. The person might call you on the phone, visit your house, or come to you in a public area. |
| services | Services are things that you pay for someone to do for you. For example, you might pay a hairdresser to cut your hair, a plumber to fix your toilet, or a mechanic to fix your car. |
| goods | Things you buy that you use at home and not for work (like a car, washing machine, TV, computer, or fridge). |
| refund | Getting your money back for something you bought. |
| consumer | A person who buys something from a shop or business. A consumer is also someone who pays for a service (like paying for a mechanic to fix a car). |
| consumer guarantees | The law says that you have rights when you buy things. If the thing doesn’t work or do what it is supposed to, you can get it repaired (fixed), replaced (changed for a new one the same) or refunded (your money back). |