The first step is to talk with the company. Normally you can do this through ebay or by email.
Overseas companies must follow the Australian Consumer Law and give you what you paid for.
If a company asks for extra money for something like ‘customs fees’, it might be a scam.

Call NT Consumer Affairs on 1800 019 319.

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Who Can Help? (Service Providers)

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Ebay – My purchase hasn’t arrived

This Ebay page talks about what to do if your purchase has not arrived

Online Shopping

Common problems that can happen when you buy things online

Fake Customs Email
ACCC – Shopping Online

What the law says when you shop online from Australian and overseas businesses.

 

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