The thing (product) that you bought must be the same as the thing on the website. It must be the same as the photo on the website.

Call NT Consumer Affairs on 1800 019 319.

If you just changed your mind, you cannot get your money back. You can get your money back if the thing is not the same as the ad.

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Text based resources about this topic

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Your rights when you buy something (ReadSpeaker)

This Easy English (ReadSpeaker) guide explains your consumer rights and the steps you can take to resolve problems.

False Advertising
Find out about false advertising and claims.
Buying from a private seller online
What the law says about buying from a private seller online
ACCC – Shopping Online
What the law says when you shop online from Australian and overseas businesses.
View graphic resources like posters and photos

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Your rights when you buy something (Arabic)

This Easy English (Arabic) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Arabic)
Your rights when you buy something (Vietnamese)

This Easy English (Vietnamese) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Vietnamese)
Your rights when you buy something (Tagalog)

This Easy English (Tagalog) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Tagalog)
Your rights when you buy something (Spanish)

This Easy English (Spanish) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Spanish)
Your rights when you buy something (Italian)

This Easy English (Italian) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Italian)
Your rights when you buy something (Hindi)

This Easy English (Hindi) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Hindi)
Your rights when you buy something (Greek)

This Easy English (Greek) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Greek)
Your rights when you buy something (Chinese simplified)

This Easy English (Chinese simplified) guide explains your consumer rights and the steps you can take to resolve problems.

Click here to view Your rights when you buy something (Chinese simplified)
Your rights when you buy something

This Easy English guide explains your consumer rights and the steps you can take to resolve problems. 

Click here to view Your rights when you buy something

Glossary: What these words mean

advertising
Also called ‘ads’ for short. Ads are on TV, the radio, and billboards, or in newspapers, catalogues, and magazines. Sellers pay for ads. Ads tell you things about what they are selling: a product (thing) or service. A seller makes an ad so that people will buy the thing they are selling.
consumer guarantees
The law says that you have rights when you buy things. If the thing doesn’t work or do what it is supposed to, you can get it repaired (fixed), replaced (changed for a new one the same) or refunded (your money back).
private seller
Someone who sells things, but not as part of a business. For example, someone who is selling their car on Gumtree or Carsales who doesn’t work as a car seller.

This website gives general legal information. It is not legal advice. If you need advice for your problem, please talk to a lawyer.

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