If you are not happy with the service provided by the Department of Housing, you may make a complaint about the service to the Department of Housing.
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Who Can Help? (Service Providers)
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Helpline |
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TEWLS (Top End Women’s Legal Service) |
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DCLS (Darwin Community Legal Service) |
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| Department of Housing – Factsheet
This factsheet has information for people who are applying for or living in government housing |
| Appeals Policy
This is the Department of Housing’s Appeal Policy and tells you what decision can be appealed. |
| Northern Territory Law handbook – Renting
This is the chapter about renting from the Northern Territory Law Handbook. |
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Watch |
About Ombudsman NT – Yolgnu Matha
This video explains what the Ombudsman NT does in Yolgnu Matha language.
About Ombudsman NT – Warlpiri
This video explains what the Ombudsman NT does in Warlpiri language.
About Ombudsman NT – Pitjantjatjara
This video explains what the Ombudsmant NT does in Pitjantjatjara language.
About Ombudsman NT – Pintupi-Luritja
This video explains what the Ombudsman NT does in Pintupi-Luritja language.
About Ombudsman NT – Murrinh Patha
This video explains what the Ombudsman NT does in Murrinh Patha language.
About Ombudsman NT – Eastside Kriol
This video explains what the Ombudsman NT does in Eastside Kriol language.
About Ombudsman NT – Arrarnta
This video explains what the Ombudsman NT does in Arrarnta language.
About Ombudsman NT – Alyawarra
This video explains what the Ombudsman NT does in Alyawarra language.
Community Law Stories – Jen’s Broken House Part II
https://www.youtube.com/watch?v=UFP690UJV6kThis short video is about talking to the Department of Housing when your house needs repairs.
Glossary: What these words mean
| complaint | Making a complaint means telling a service provider that you are not happy with something they have done. Many services have rules that say that when a person complains, the service will check if they did the wrong thing. |