It depends where and when you buy the thing or sign the papers. If it was unsolicited (the seller came to you), then you may have a 'cooling-off' period. The law gives you time to change your mind. If you buy something in a shop - there is no cooling off period. Call NT Consumer Affairs on 1800 019 319 for help.
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Who Can Help? (Service Providers)
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Helpline |
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TEWLS (Top End Women’s Legal Service) |
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| Avoid a funeral RIP-off (fact sheet)
This fact sheet talks about funeral benefits. There are different ways to pay for a funeral, but some may be more suitable for you than others. |
| Your rights when you buy something (ReadSpeaker)
This Easy English (ReadSpeaker) guide explains your consumer rights and the steps you can take to resolve problems. |
| Unsolicited Consumer Agreement
ACCC advice on your rights when a seller comes to you at your home, in a public place or calls you on the phone. |
| Contracts and Agreements
This web page talks about what a seller must do if they go to someone to sell something to them. |
| Consumer Affairs Victoria – Unsolicted Consumer Agreements
This web page talks about what an unsolicited consumer agreement is. |
| Know your rights when you’re doorknocked
This web page talks about the law around door to door sales and the consumers rights. |
| Avoiding sales pressure
This website talks about common things that sales people do to get you to buy something. It gives tips on what to say to them. |
| Rules for door-to-door salespeople
This web page talks about the rules around people coming to your house to sell things. |
| Cancellation notice – Consumer Agreements
This is a form you can use to cancel an agreement. |
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Avoid a funeral RIP-off
This video talks about funeral plans. Funerals can be expensive. There are different ways to cover the cost of your funeral so don’t rush into a decision. Find the one that’s right for you.
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This Easy English (Arabic) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Arabic)This Easy English (Vietnamese) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Vietnamese)This Easy English (Tagalog) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Tagalog)This Easy English (Spanish) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Spanish)This Easy English (Italian) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Italian)This Easy English (Hindi) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Hindi)This Easy English (Greek) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Greek)This Easy English (Chinese simplified) guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy something (Chinese simplified)This Easy English guide explains your consumer rights and the steps you can take to resolve problems.
Click here to view Your rights when you buy somethingA sign that tells people not to knock on the door and try to sell things.
Click here to view Do Not Knock SignGlossary: What these words mean
| cooling-off period | Sometimes when you buy something or sign a contract there is a cooling-off period. This is a set period of time where you can cancel the purchase or contract and get your money back. Usually cooling-off periods are for expensive things (like houses or cars), or contracts that mean you will have to pay for a long time (like gym memberships). |
| unsolicited consumer agreement | When someone tries to sell you something that you haven’t asked for and you agree to buy it. The person might call you on the phone, visit your house, or come to you in a public area. |