How to make a complaint that gets heard

This factsheet tells you how to make a complaint about your phone or internet service.

Phone problems?

This poster tells you to call the Telecommunications Industry Ombudsman for help with phone and internet problems.

Do you have a problem with your telephone or internet provider?

This MP3 audio tells you about the Telecommunications Industry Ombudsman.

Complaint?

This brochure tells you to call the Telecommunications Industry Ombudsman to complain about your phone or internet service. The brochure is in Macedonian, Nepalese, Persian, Serbian, Somali, Spanish, Tamil, Swahili, Thai, Tigrinya, Turkish and Vietnamese.

I signed a phone or internet contract, but I don’t get phone or internet service in my area. Do I have to pay their bills?

If you have signed a contract for phone or internet service that you can’t use, contact the company and tell them what has happened. If you can’t sort out the problem, talk to the Telecommunications Industry Ombudsman (TIO). TIO listens to complaints about...