Scams

A video explaining what to look for and how to avoid scams.

Complaint? help from the TIO infosheet

TIO help in languages other than English.

What is the Telecommunications Industry Ombudsman?

This factsheet explains what the Telecommunications Industry Ombudsman (TIO) is and how to use their services.

I signed a phone or internet contract, but I don’t get phone or internet service in my area. Do I have to pay their bills?

If you have signed a contract for phone or internet service that you can’t use, contact the company and tell them what has happened. If you can’t sort out the problem, talk to the Telecommunications Industry Ombudsman (TIO). TIO listens to complaints about...

Consumer Rights – Phone Contracts

This video shows tips for when you want to get a phone contract.